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As the airline industry continues to struggle, choosing a domestic airline is becoming more challenging than ever.
And WalletHub's current ranking of the best U.S. airlines for 2024 reflects these difficulties. The outlet ranked the nine major U.S. airlines and regional carrier Skywest Airlines, with only one taking the top spot.
“Airline ticket prices fell quite a bit last year but have started to rise again this year. However, cost is not the only thing that matters when deciding which company to fly with,” the report says. “Comfort and safety also play a role, especially given recent incidents in the news about aircraft malfunctions. Finding the cheapest airfare is now easy for anyone with an internet connection. “So this report examines other, overlooked aspects of air travel to help consumers make more money-informed decisions.”
Related: Delta with the most punctual airline, Air Canada with the least punctuality: 2023 report
Alaska Airlines came in at number 1 with a score of 68.07 out of 100, replacing Delta Airlines, which won the title in both 2022 and 2023.
However, Delta was able to compete with JetBlue Airlines as the most comfortable airline, thanks to excellent onboard amenities like free Wi-Fi and extra legroom.
The company examined 13 different qualifying factors for its report in three main categories: baggage and departures, in-flight comfort and cost, and security. Airlines were rated on a scale of 100 and given a certain number of points based on the category measured, e.g. E.g. canceled flights, mishandled baggage reports, legroom, Wi-Fi availability and more.
Related: Southwest is the worst-rated airline of 2023: report
Regional carrier Skywest Airlines placed second overall with a score of 65.96 out of 100, followed by Spirit Airlines in third place with a score of 65.69 out of 100.
According to WalletHub, the nine major US airlines and one regional airline were ranked as follows.
10. Southwest Airlines (36.03 out of 100)
9. Frontier Airlines (43.57 out of 100)
8. American Airlines (46.52 out of 100)
(Kevin Carter/Getty Images)
7. Hawaiian Airlines (48.30 out of 100)
6. Jetblue Airlines (51.60 out of 100)
5. United Airlines (51.96 out of 100)
(Kevin Carter/Getty Images)
4. Delta Airlines (61.56 out of 100)
3. Spirit Airlines (65.69 out of 100)
2. Skywest Airlines (65.96 out of 100)
1. Alaska Airlines (68.07 out of 100)
You can view the full report here.
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