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Most people use AI at work, whether their managers know about it or not. Meanwhile, business leaders are simultaneously looking for non-technical talent with AI skills.
A new joint report from LinkedIn and its parent company Microsoft released on Wednesday revealed the almost contradictory state of AI in the workplace, as employees use AI tools discreetly and employers seek candidates with these skills without the majority investing in internal training or tools invested.
The survey received responses from 31,000 people from 31 countries between February and March. This was based on research Microsoft conducted with its Fortune 500 customers to add an employer dimension to the survey.
Company leaders showed in the survey that they overwhelmingly prefer applicants with AI skills, even non-technical talent who could use generative AI like ChatGPT.
In the report, 66% of executives said they would not hire someone who did not have AI skills, and 71% said they would likely hire a less experienced candidate with AI skills rather than a more experienced candidate without AI skills. Expertise.
Related: These 4 words make it clear you used AI to write a paper, according to a new study
Despite employers' demand for AI knowledge, fewer percent of respondents have offered AI training (39%) or invested in AI tools (45%).
Regardless of whether employers provide training, more workers than ever have adopted AI tools and are reaping the productivity benefits, even if they fear losing their jobs to the technology.
Three out of four knowledge workers, defined in the study as employees who work from a desk, use AI to help complete tasks at work. The main reason 90% of these respondents said they used AI was to save time.
About half of the group (46%) using AI started recently, within the last six months, and the majority of them (78%) use AI tools at work “without guidance or approval from above.” .
In small and medium-sized companies, the proportion of employees taking this “Bring Your Own AI” approach is even higher: 80% of employees use AI discreetly and without approval from superiors.
The trend extends across generations – 73% of Baby Boomers and 85% of Generation Z reported using AI tools not provided by their companies.
Related: JPMorgan says its AI cash flow software reduces human labor by nearly 90%
At the same time, about half of workers (45%) said they were worried about AI replacing their jobs.
Companies like the $7 billion buy now, pay later company Klarna have hinted that AI would take over the responsibility of laid-off workers. Klarna said in February that its AI chatbot “does the work of 700 full-time employees.” [customer service] agents.”
The reason why employees are turning to AI tools despite fears that AI could replace them could be because they are struggling with heavier workloads. The majority of those surveyed in the report (68%) said they struggle to keep up with the amount of work they have to do. Almost half (46%) say they feel burned out.
“The data is clear: People are overwhelmed with digital debt and under duress at work – and they are turning to AI for relief,” the report says. “The opportunity for every leader is to convert this momentum into ROI.”
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