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Car dealerships across the country are being forced to use paper forms as the auto industry tries to recover from a cyberattack that caused mass outages last week.
The attack hit CDK Global Systems, a cloud-based software that manages all back-end financial data and information related to car sales, financing, repairs, maintenance and more. The company serves an estimated 15,000 car dealerships across the country.
Ford and Kia said in statements to Reuters that some operations had been disrupted.
The interfaces were reportedly subjected to several consecutive cyberattacks, causing traders to begin shutting down operations as early as 2 a.m. EST on Wednesday.
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According to Bloomberg, the group that claimed responsibility for the attack (and is believed to be based in Eastern Europe) demanded a ransom in the tens of millions of dollars to complete the system hack before the weekend. CDK was reportedly willing to pay that ransom.
“In the meantime, we continue to actively engage with our customers and offer them alternative ways to do business,” CDK told Reuters.
The software company is also planning an internal investigation and is working with authorities to ensure the full restoration of its services across the country.
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Restoration was underway as of Monday afternoon, although CDK estimated that full recovery would take “days,” not weeks. Still, there was no precise estimated timeline for when merchants could resume business operations.
As of Monday afternoon, CDK did not yet provide any information on exactly how many customers were affected by the attack.
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